SuperAGI Voice Agent Policy

1. Purpose and Scope

This Voice Agent Policy explains how SuperAGI Voice Agent may be used for outbound (and, where enabled, inbound) calling. It applies to all customers, users, and teams who configure, trigger, or manage calls through SuperAGI Voice Agent.

Using the Voice Agent requires compliance with:

  • SuperAGI Terms of Service
  • This Voice Agent Policy
  • All applicable telecom, privacy, and consumer-protection laws in every region where calls are made or received

2. Permitted and Prohibited Use

2.1 Permitted Use

You may use SuperAGI Voice Agent only for:

  • Calls to individuals or entities who have given explicit prior consent to receive automated or AI-generated calls from your business
  • Transactional or relationship-based communications with existing customers (e.g., reminders, confirmations, service notifications) where such calls are legally permitted
  • Outbound campaigns using consented contacts and compliant lists
  • Inbound handling (where available) for customers who choose to call your numbers

SuperAGI Voice Agent is intended for consent-based and lawful communication only.

2.2 Prohibited Use

You must not use SuperAGI Voice Agent for:

  • Cold calling or marketing to individuals without valid, documented consent
  • Calling purchased, scraped, or third‑party lists where consent is unclear or missing
  • Evading or ignoring national or local Do Not Call (DNC) or preference registries
  • Harassing, misleading, or deceptive calling practices
  • Use in jurisdictions where AI, automated, or prerecorded voice calls are restricted or banned for your use case

SuperAGI reserves the right to suspend or terminate access if abusive or unlawful use is detected or reported.

3. Consent and List Management

You are solely responsible for:

  • Obtaining and maintaining verifiable consent from each recipient, including consent specifically covering AI-generated or automated voice calls where required
  • Ensuring your calling lists are scrubbed against applicable national and regional DNC registries and your own internal suppression lists
  • Keeping accurate records of consent, opt‑in methods, and any subsequent opt‑outs or revocations
  • Ensuring that calls align with the consent purpose (e.g., marketing vs. transactional)

SuperAGI does not perform automated DNC scrubbing or consent verification in V1.

4. Call Content, Disclosure, and Opt‑Out

When using SuperAGI Voice Agent, you must:

  • Clearly identify your business and the purpose of the call
  • Disclose that the recipient is interacting with an AI or automated system where required by law
  • Avoid misleading, fraudulent, or high‑pressure tactics
  • Provide a simple, immediate way to opt out, such as a spoken or keypad option, and respect that preference for all future calls

You are responsible for ensuring scripts and prompts comply with applicable regulations in each jurisdiction.

5. Call Recording, Transcription, and Data Handling

If you enable recording or transcription, you are responsible for:

  • Notifying recipients that the call may be recorded and/or transcribed, and obtaining any legally required consent before proceeding
  • Complying with one‑party, two‑party, or all‑party consent requirements that apply in the relevant region
  • Ensuring that recording, storage, access, and use of call data comply with data‑protection and privacy laws (e.g., data minimization, retention limits, security)

In V1, SuperAGI does not provide automatic PII redaction for transcripts or audio. You must handle any sensitive data in accordance with your own privacy and security obligations.

6. Geographic and Time‑of‑Day Restrictions

You are responsible for:

  • Ensuring that all calls comply with country‑specific and region‑specific rules (e.g., TCPA in the U.S., TRAI in India, PECR in the UK/EU, and any local telemarketing rules)
  • Respecting permissible calling hours based on the recipient’s local time zone
  • Confirming any additional restrictions applicable to your industry (e.g., financial services, healthcare)

Any examples of calling hours provided in SuperAGI docs or UI are for guidance only. You must verify the correct windows for each country and region you call.

7. Configuration and Testing Responsibilities

You are responsible for:

  • Configuring prompts, dynamic variables, and workflows in a way that is accurate, non‑deceptive, and appropriate for your audience
  • Thoroughly testing agents before moving them to production
  • Reviewing post‑call outcomes and logs to ensure the agent is behaving as intended and not breaching internal or regulatory standards

SuperAGI provides tools to configure and monitor your agents but does not review or approve your specific use cases or scripts.

8. Compliance, Monitoring, and Enforcement

  • You remain the controller of your calling activities and data; SuperAGI acts as a service provider/processor where applicable
  • SuperAGI may log and monitor Voice Agent usage for security, abuse detection, and platform integrity
  • If we detect patterns suggesting non‑compliance, abuse, or risk to recipients or networks, we may:
  • Request additional information
  • Require changes to your usage
  • Temporarily limit or suspend your access
  • Terminate service where necessary

You agree to cooperate with any reasonable investigation into suspected misuse.

9. No Legal Advice

SuperAGI does not provide legal advice. Any guidance, examples, or defaults in the product or documentation are for informational purposes only and may not reflect the latest regulatory changes. You should consult your own legal counsel to determine if your use of SuperAGI Voice Agent complies with all applicable laws, regulations, and industry standards.

10. Changes to This Policy

SuperAGI may update this Voice Agent Policy from time to time to reflect product changes, legal updates, or best practices. Continued use of SuperAGI Voice Agent after changes become effective constitutes acceptance of the updated policy.