Refund Policy

• Workspace: Your SuperAGI account instance.
• Credits: The unit used for actions (e.g., email enrichment, phone enrichments, dialer minutes, signals, etc.).
• Billing Cycle: The period for which you’re charged (monthly/annually, unless otherwise specified).
• Seat: A paid user in your workspace.

• You can cancel at any time from Manage Billing → Free Plan or by emailing support@web.superagi.com.
• Cancellation takes effect at the end of your current billing cycle; you retain access until then.
• Deleting users does not reduce seat count mid-cycle, and seats cannot be downgraded below the active user count during the cycle.

• Full refunds for duplicate charges, incorrect amounts, or charges made in error by SuperAGI.
• If you were charged due to a failed downgrade or system glitch, we’ll refund or credit the difference.

• If you upgraded to the wrong plan and notify us within 48 hours, and usage stays within the minimal usage thresholds above, we’ll refund or credit to the correct plan.

• If your workspace loses access to a paid capability due to a regulatory change and no alternative is available, we’ll credit the unused portion of that specific capability. Cash refunds are not provided for such cases.

• Used credits of any type.
• Pass-through telephony charges (purchased phone numbers, carrier fees, call minutes already consumed, call recording/transcription already processed).
• Third-party data/vendor costs (e.g., enrichment/vendor API calls already executed).
• Taxes, GST/VAT, currency conversion or bank/processor fees.
• Promotional, trial, or free credits.
• Partial months on paid plans (no prorata).
• Credit packs that expire at the end of a billing cycle per plan rules.
• Add-ons already provisioned/consumed.

• Credit packs expire at the end of each billing cycle and do not carry over. Expired or unused credits are not refundable.
• If a workspace downgrades mid-cycle, credit balance may be immediately trimmed to free-tier limits per plan rules. Trimmed credits are non-refundable.

• Deleting a user does not reduce the seat count mid-cycle; you can reassign seats.
• Seat reductions apply from the next billing cycle after you change your plan.

• If we miss our stated availability or SLAs (as defined in your Order Form or plan), compensation is provided as account credits applicable to future invoices.
• SLA credits are not exchangeable for cash.

• Free plans may include free monthly credits; these have no monetary value and are not refundable.
• In cases where a card is on file and a domain-based user joins a paid plan (triggering immediate billing), a refund is not issued unless you contact us within 24 hours and usage is within minimal usage thresholds.

1. Email support@web.superagi.com from your admin email with:
   • Workspace name
   • Invoice number(s) and amount(s)
   • Reason for the request
2. We’ll review eligibility and respond within 5 business days.
3. Approved refunds are processed to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days to appear.

• Initiating a chargeback while a refund review is pending may lead to temporary suspension of the workspace to prevent further charges and fraud.
• We recommend contacting support@web.superagi.com first—most issues are resolved faster this way.

• Prices may exclude applicable GST/VAT or other taxes; these are non-refundable once remitted.
• All refunds (when eligible) are issued in the original transaction currency and method.

• We may deny refunds if we detect misuse (e.g., consuming high-value actions and then requesting a refund, repeated refund requests, or policy gaming).
• We may request additional information to validate unusual usage patterns.

• We may update this policy to reflect product, pricing, or legal changes. We’ll post updates here and, where required, notify admins via email or in-app.

• Support: support@web.superagi.com