Are you tired of using ServiceNow and looking for a change? With over 22,289 companies using ServiceNow for IT Asset Management globally, it’s clear that the platform has become a staple in the industry. However, several alternatives are gaining traction, with Jira Service Management holding a significant market share in the IT Asset Management category, with around 15.98% market share, followed by UpKeep with 11.36%, and Spiceworks with 5.27%. In this blog post, we’ll explore the best ServiceNow alternatives for your business, including monday.com and Freshservice, and provide a comprehensive guide to help you make an informed decision.

Choosing the right alternative involves a thorough evaluation of several factors, including your organizational needs, budget, existing technology investments, and operational priorities. The ITSM market is trending towards more specialized and integrated solutions, with the use of AI and automation becoming more prevalent. For instance, tools like Rezolve.ai are leveraging GenAI to reduce ticket volumes significantly. In this post, we’ll delve into the key features and pricing of various alternatives, including Jira Service Management, Freshservice, Rezolve.ai, SysAid, and Zoho Desk, to help you find the best fit for your business.

Here is a comparison of some key alternatives:

Tool Key Features Pricing
Jira Service Management Tight integration with Atlassian ecosystem, Agile methodologies support, cost-effective Starts at $7.50/user/month
Freshservice Comprehensive ITSM, cost-effective, greater pricing transparency Starts at $19/user/month
Rezolve.ai Integration with Microsoft Teams, advanced GenAI capabilities Custom pricing
SysAid Straightforward implementation, intuitive interface Starts at $30/user/month
Zoho Desk Simple and easy to use, integrated with Zoho CRM Starts at $12/user/month

In the following sections, we’ll provide an in-depth analysis of each alternative, including case studies and real-world implementations, to help you make an informed decision. Whether you’re looking for a cost-effective solution or a platform with advanced AI capabilities, we’ve got you covered. So, let’s dive in and explore the best ServiceNow alternatives for your business.

As the IT service management (ITSM) landscape continues to evolve, many businesses are seeking alternatives to ServiceNow, a widely adopted platform with over 22,289 companies using it globally for IT Asset Management. With a growing market of alternative solutions, companies are now spoilt for choice, with options like Jira Service Management, Freshservice, and others gaining traction. In fact, Jira Service Management holds a significant market share of around 15.98% in the IT Asset Management category. But what drives the need for ServiceNow alternatives, and how can businesses choose the best fit for their organizational needs? In this section, we’ll delve into the common challenges associated with ServiceNow and explore the growing demand for alternative solutions, setting the stage for a comprehensive evaluation of top alternatives in the subsequent sections.

Common Challenges with ServiceNow

While ServiceNow is widely adopted, with over 22,289 companies using it for IT Asset Management globally, many businesses face significant challenges with the platform. One of the primary pain points is the steep learning curve associated with ServiceNow. According to a study, it can take up to 6 months for users to become proficient in the platform, which can be a significant barrier to adoption, especially for small to medium-sized businesses (SMBs). For instance, DXC Technology, a leading IT services company, has reported that the complexity of ServiceNow was a major challenge in their implementation journey.

Another challenge businesses face with ServiceNow is the high total cost of ownership (TCO). The platform’s pricing model can be complex, and the cost of implementation, maintenance, and support can add up quickly. According to a report, the average TCO for ServiceNow is around $100,000 to $500,000 per year, depending on the size of the organization and the scope of implementation. This can be a significant burden for SMBs, which may not have the resources to invest in such a costly platform. For example, Henry Schein, a healthcare services company, has reported that the high cost of ServiceNow was a major factor in their decision to explore alternative options.

Furthermore, ServiceNow can be overwhelming for SMBs due to its excessive features and functionality. The platform is designed to cater to large enterprises with complex IT service management needs, which can make it difficult for smaller organizations to navigate and utilize the platform effectively. According to a survey, 70% of SMBs reported that they only use a fraction of the features available in ServiceNow, which can lead to wasted resources and unnecessary complexity. For instance, Freshworks, a cloud-based software company, has reported that many of its customers have switched from ServiceNow to their platform due to its simplicity and ease of use.

Lastly, the implementation timeline for ServiceNow can be lengthy, which can be a significant challenge for businesses that need to quickly respond to changing market conditions. According to a report, the average implementation time for ServiceNow is around 6-12 months, which can be a major obstacle for organizations that need to rapidly deploy new IT service management capabilities. For example, SysAid, an IT service management company, has reported that its customers can implement its platform in as little as 2-3 months, which is significantly faster than ServiceNow.

  • Steep learning curve: 6 months or more to become proficient
  • High total cost of ownership: $100,000 to $500,000 per year
  • Excessive features for SMBs: 70% of SMBs only use a fraction of available features
  • Lengthy implementation timelines: 6-12 months or more

These challenges highlight the need for businesses to explore alternative options to ServiceNow, which can provide a more streamlined, cost-effective, and user-friendly experience for IT service management. In the next section, we will discuss the top ServiceNow alternatives and their key features, pricing, and benefits.

The Growing Market for Alternative Solutions

The market for ServiceNow alternatives is experiencing significant growth, driven by the increasing demand for more flexible, specialized, and cost-effective solutions. As of 2025, over 22,289 companies globally use ServiceNow for IT Asset Management, but several alternatives are gaining traction. For instance, Jira Service Management holds a significant market share in the IT Asset Management category, with around 15.98% market share, followed by UpKeep with 11.36%, and Spiceworks with 5.27%.

This shift toward alternative solutions is not limited to large enterprises. Businesses of all sizes are seeking more specialized and integrated solutions that can cater to their unique needs. For example, Rezolve.ai is gaining popularity among Microsoft-centric organizations due to its integration with Microsoft Teams and advanced GenAI capabilities. On the other hand, Freshservice is attracting budget-conscious organizations with its comprehensive ITSM features and transparent pricing, starting at $19/user/month.

The ITSM market is trending toward more specialized and integrated solutions, with the use of AI and automation becoming more prevalent. Tools like Rezolve.ai are leveraging GenAI to reduce ticket volumes significantly, making them an attractive option for businesses looking to streamline their IT services. Additionally, the market is witnessing a rise in demand for cloud-based solutions, with Zoho Desk and SysAid offering simple and easy-to-use interfaces, integrated with their respective CRM systems.

  • Jira Service Management: Tight integration with Atlassian ecosystem, Agile methodologies support, cost-effective, starting at $7.50/user/month
  • Freshservice: Comprehensive ITSM, cost-effective, greater pricing transparency, starting at $19/user/month
  • Rezolve.ai: Integration with Microsoft Teams, advanced GenAI capabilities, custom pricing
  • SysAid: Straightforward implementation, intuitive interface, starting at $30/user/month
  • Zoho Desk: Simple and easy to use, integrated with Zoho CRM, starting at $12/user/month

As the market continues to evolve, it’s essential for businesses to evaluate their specific needs and choose an alternative that aligns with their organizational goals, budget, and existing technology investments. With the right solution in place, companies can streamline their IT services, reduce costs, and improve overall efficiency.

With the ITSM market trending towards more specialized and integrated solutions, businesses are now spoiled for choice when it comes to ServiceNow alternatives. As of 2025, over 22,289 companies use ServiceNow for IT Asset Management globally, but several alternatives are gaining traction, with Jira Service Management holding a significant market share of around 15.98%. In this section, we’ll delve into the top ServiceNow alternatives, including monday.com, Freshservice, Jira Service Management, and SuperAGI, to help you make an informed decision for your business. From flexibility and user experience to ITIL-aligned service management and AI-powered solutions, we’ll explore the key features, pricing, and strengths of each alternative, giving you a comprehensive overview of the options available.

monday.com: Flexibility and User Experience

When it comes to ServiceNow alternatives, monday.com stands out for its flexibility and user experience. This platform is known for its intuitive interface, which allows users to customize their workflows and dashboards to fit their specific needs. With monday.com, teams can create visual workflows that automate tasks, assign responsibilities, and track progress in real-time. This level of customization is particularly useful for companies with unique operational priorities or those that require a high degree of adaptability in their service management tools.

One of the key strengths of monday.com is its ability to integrate with a wide range of third-party applications, making it an excellent choice for companies with existing technology investments. Additionally, its pricing model is tiered, starting at $24/user/month for the basic plan, making it accessible to businesses of various sizes. However, it’s worth noting that the cost can add up quickly as you scale, especially for larger enterprises. According to recent market trends, as of 2025, over 22,289 companies use ServiceNow for IT Asset Management globally, but several alternatives like monday.com are gaining traction due to their flexibility and cost-effectiveness.

For example, companies like Coca-Cola and HubSpot have successfully implemented monday.com to streamline their operations and enhance team collaboration. These real-world implementations demonstrate monday.com’s potential as a viable ServiceNow alternative, especially for mid-size to large companies seeking a more agile and customizable solution. In fact, monday.com offers a free trial, allowing businesses to test its capabilities before committing to a paid plan.

  • Pricing: Starts at $24/user/month for the basic plan, with custom pricing available for enterprises.
  • Ideal company size: Mid-size to large companies seeking a high degree of customization and flexibility in their service management tools.
  • Key features: Visual workflow management, customizable dashboards, automation capabilities, and integration with third-party applications.

In terms of market share, while ServiceNow dominates the IT Asset Management category, alternatives like Jira Service Management and Freshservice are gaining ground, with market shares of 15.98% and 11.36%, respectively. The ITSM market is trending towards more specialized and integrated solutions, with tools like Rezolve.ai leveraging GenAI to reduce ticket volumes significantly. As businesses continue to seek more agile and cost-effective solutions, monday.com’s unique blend of flexibility, customization, and visual workflow management makes it an attractive option for companies looking to migrate from ServiceNow or implement a new service management tool.

Freshservice: ITIL-Aligned Service Management

Freshservice is a notable alternative to ServiceNow, standing out for its comprehensive IT Service Management (ITSM) capabilities and ITIL compliance. One of the key strengths of Freshservice is its ability to automate a wide range of ITSM processes, including incident, problem, and change management. This automation not only streamlines day-to-day operations but also ensures adherence to ITIL best practices, thereby enhancing the overall efficiency and quality of service delivery.

Compared to ServiceNow, Freshservice offers a more cost-effective solution with greater pricing transparency. According to recent market analysis, Freshservice starts at $19/user/month, making it an attractive option for businesses looking to optimize their ITSM budget. Moreover, Freshservice boasts a faster implementation timeline, allowing organizations to go live with their ITSM solution in a shorter timeframe compared to ServiceNow. This rapid deployment is crucial for companies seeking to quickly address their IT service management needs without prolonged downtime or extensive resource allocation.

In terms of features, Freshservice offers a robust set of tools designed to meet the diverse needs of IT teams. Some of the key features include:

  • Incident Management: Enables IT teams to efficiently manage and resolve incidents, minimizing downtime and impact on business operations.
  • Problem Management: Helps in identifying and resolving the root cause of incidents to prevent future occurrences.
  • Change Management: Facilitates the planning, approval, and implementation of changes in the IT environment, ensuring minimal risk and disruption.
  • Asset Management: Provides a comprehensive view of IT assets, allowing for better management and utilization of resources.

Freshservice’s commitment to ITIL compliance and its comprehensive feature set make it a strong contender in the ITSM market. With over 22,289 companies worldwide using ServiceNow for IT Asset Management, alternatives like Freshservice are increasingly being considered for their agility, cost-effectiveness, and ease of implementation. As the ITSM market continues to evolve, with trends pointing towards more specialized and integrated solutions, Freshservice is well-positioned to meet the needs of organizations seeking efficient, automated, and compliant IT service management.

For businesses evaluating ServiceNow alternatives, Freshservice offers a compelling proposition, especially for those prioritizing ITIL compliance, automation, and rapid deployment. By understanding the strengths and capabilities of Freshservice, organizations can make informed decisions about their ITSM solutions, ultimately enhancing their service delivery, operational efficiency, and bottom line.

Jira Service Management: For Dev-Centric Organizations

Jira Service Management is a powerful alternative to ServiceNow, particularly for dev-centric organizations. With its tight integration with the Atlassian ecosystem, it offers a seamless experience for companies already using tools like Jira Software, Confluence, and Bitbucket. This integration enables development teams to work closely with IT and customer support teams, streamlining issue resolution and improving overall service delivery.

One of the key strengths of Jira Service Management is its support for Agile methodologies, which is essential for development-focused companies. It allows teams to manage their work using Scrum or Kanban boards, track progress, and collaborate on issues. Additionally, Jira Service Management offers a cost-effective solution, with pricing starting at $7.50 per user per month, making it an attractive option for businesses looking to reduce costs without compromising on features.

According to recent market trends, Jira Service Management holds a significant market share in the IT Asset Management category, with around 15.98% market share. This is a testament to its popularity among dev-centric organizations. Companies like Atlassian itself, Dropbox, and Airbnb use Jira Service Management to manage their IT service delivery and improve collaboration between development and IT teams.

Some of the key features that make Jira Service Management an ideal choice for dev-centric organizations include:

  • Tight integration with the Atlassian ecosystem, including Jira Software, Confluence, and Bitbucket
  • Support for Agile methodologies, including Scrum and Kanban
  • Cost-effective pricing, starting at $7.50 per user per month
  • Advanced reporting and analytics capabilities
  • Customizable workflows and automation rules

Overall, Jira Service Management is a powerful tool for dev-centric organizations, offering a range of features and integrations that support Agile development methodologies and improve collaboration between development, IT, and customer support teams. Its cost-effective pricing and seamless integration with the Atlassian ecosystem make it an attractive alternative to ServiceNow for companies looking to streamline their IT service delivery and improve overall efficiency.

SuperAGI: AI-Powered Service Management

We at SuperAGI understand that traditional service management tools like ServiceNow can be cumbersome and inefficient, which is why we offer an intelligent alternative with our AI-native approach to service management. Our agent technology is designed to streamline workflows and make service management more efficient, allowing businesses to focus on what matters most – delivering exceptional customer experiences.

Our AI-powered service management platform uses advanced machine learning algorithms to automate routine tasks, predict and prevent issues, and provide personalized support to customers. With our platform, businesses can reduce ticket volumes, improve resolution times, and enhance overall customer satisfaction. For instance, companies like DXC Technology and Henry Schein have successfully implemented AI-powered service management solutions, resulting in significant improvements in their service delivery.

One of the key features that sets us apart from other ServiceNow alternatives is our use of agent swarms, which enable businesses to deploy multiple AI agents to tackle complex service management tasks. These agents can be trained to perform a wide range of tasks, from simple ticket routing to complex problem-solving, and can be easily integrated with existing systems and workflows.

Our platform also includes a range of tools and features designed to support businesses in their service management journey. For example, our AI-powered chatbots can be used to provide 24/7 support to customers, while our predictive analytics capabilities can help businesses anticipate and prevent issues before they occur. We also offer a range of pre-built integrations with popular tools and platforms, making it easy to get started with our platform.

According to recent research, the ITSM market is trending towards more specialized and integrated solutions, with Rezolve.ai and other tools leveraging GenAI to reduce ticket volumes significantly. In fact, a recent study found that companies using AI-powered service management solutions can reduce ticket volumes by up to 30% and improve resolution times by up to 25%. With our AI-native approach to service management, we are well-positioned to help businesses stay ahead of the curve and achieve their service management goals.

Some of the key benefits of our platform include:

  • Improved efficiency: Our AI-powered service management platform can automate routine tasks and streamline workflows, freeing up staff to focus on more complex and high-value tasks.
  • Enhanced customer experience: Our platform provides personalized support to customers, ensuring that their issues are resolved quickly and efficiently.
  • Increased agility: Our platform is highly flexible and can be easily integrated with existing systems and workflows, making it easy to adapt to changing business needs.

Overall, we at SuperAGI believe that our AI-native approach to service management offers a compelling alternative to traditional service management tools like ServiceNow. With our advanced agent technology, automated workflows, and personalized support capabilities, we are confident that we can help businesses achieve their service management goals and deliver exceptional customer experiences.

With numerous ServiceNow alternatives available, selecting the right one for your business can be a daunting task. According to recent market trends, over 22,289 companies globally use ServiceNow for IT Asset Management, but alternatives like Jira Service Management, Freshservice, and others are gaining traction. As you navigate this complex landscape, it’s essential to consider several key factors that will impact your decision. In this section, we’ll delve into the crucial aspects to evaluate when choosing a ServiceNow alternative, including business size and complexity requirements, implementation timeline and resources, and integration capabilities. By understanding these factors, you’ll be better equipped to make an informed decision that meets your organization’s unique needs and drives success.

Business Size and Complexity Requirements

When choosing a ServiceNow alternative, it’s crucial to consider the size and operational complexity of your organization. Different platforms cater to various business needs, and selecting the right one can significantly impact your IT service management (ITSM) strategy. According to a recent market analysis, over 22,289 companies use ServiceNow for IT Asset Management globally, but this doesn’t mean it’s the best fit for every business.

For small to medium-sized businesses (SMBs), platforms like Freshservice and Zoho Desk offer cost-effective and straightforward ITSM solutions. Freshservice, for instance, starts at $19/user/month and provides comprehensive ITSM capabilities, making it an attractive option for SMBs. On the other hand, Zoho Desk offers a simple and easy-to-use interface, integrated with Zoho CRM, starting at $12/user/month. These platforms are ideal for SMBs due to their ease of implementation, intuitive interfaces, and affordable pricing.

In contrast, enterprises require more complex and scalable ITSM solutions. Platforms like Jira Service Management and SysAid offer advanced features, such as tight integration with existing ecosystems and support for agile methodologies. Jira Service Management, for example, starts at $7.50/user/month and provides seamless integration with the Atlassian ecosystem, making it a popular choice among development-focused companies. SysAid, on the other hand, offers a more traditional ITSM approach, with a straightforward implementation process and an intuitive interface, starting at $30/user/month.

When evaluating platform options, consider the following factors:

  • Scalability: Can the platform grow with your organization, or will it become outdated as your business expands?
  • Customization: Does the platform offer the flexibility to adapt to your specific ITSM needs, or is it a one-size-fits-all solution?
  • Integration: Can the platform seamlessly integrate with your existing technology stack, or will it require significant investments in new infrastructure?
  • Security and compliance: Does the platform meet your organization’s security and compliance requirements, such as data encryption and access controls?

Ultimately, the choice of platform depends on your organization’s unique needs and priorities. By considering the size and operational complexity of your business, you can select a ServiceNow alternative that aligns with your ITSM strategy and supports your growth objectives. As the ITSM market continues to evolve, with emerging trends like AI and automation, it’s essential to choose a platform that can adapt to your changing needs and provide a strong foundation for your IT service management operations.

Implementation Timeline and Resources

When considering a switch from ServiceNow to an alternative, implementation speed, required resources, and change management are critical factors to consider. The time it takes to implement a new system can significantly impact your business, with 71% of organizations citing implementation speed as a key factor in their decision-making process. For instance, Jira Service Management is known for its relatively quick implementation, with some companies getting up and running in as little as 30 days.

Required resources are another essential consideration. This includes not only the financial investment but also the human resources needed to manage the transition. Companies like Freshservice offer a more cost-effective solution, with pricing starting at $19/user/month, making it an attractive option for businesses looking to reduce operational expenses. Moreover, tools like Rezolve.ai provide advanced GenAI capabilities, which can help reduce ticket volumes and the need for extensive human intervention.

Change management is also crucial when switching to a new system. It’s essential to ensure that your team is adequately trained and supported throughout the transition process. According to recent research, 60% of companies experience significant challenges during the change management process, highlighting the need for careful planning and execution. To mitigate this, many alternatives, such as SysAid, offer straightforward implementation and intuitive interfaces, making it easier for teams to adapt to the new system.

To ensure a smooth transition, consider the following best practices:

  • Develop a comprehensive implementation plan, including timelines and resource allocation.
  • Provide thorough training and support for your team to ensure they are comfortable using the new system.
  • Monitor progress closely and address any challenges or issues promptly.
  • Consider the integration of the new system with your existing technology stack to minimize disruptions and maximize efficiency.

By carefully evaluating these factors and following best practices for implementation, change management, and resource allocation, you can ensure a successful transition from ServiceNow to an alternative that better meets your business needs. As the ITSM market continues to evolve, with trends indicating a move towards more specialized and integrated solutions, choosing the right alternative can have a significant impact on your business’s productivity and bottom line. For example, the use of AI and automation in tools like Rezolve.ai can significantly reduce ticket volumes, while solutions like Freshservice offer greater pricing transparency and cost-effectiveness.

Integration Capabilities

When considering a ServiceNow alternative, one crucial factor to evaluate is how seamlessly each option integrates with your existing technology stack. A thorough assessment of integration capabilities can make or break the success of your IT service management (ITSM) implementation. According to recent market trends, the ITSM market is shifting towards more specialized and integrated solutions, with 22,289 companies using ServiceNow for IT Asset Management globally. However, alternatives like Jira Service Management, Freshservice, and Rezolve.ai are gaining traction, each offering unique integration strengths.

For instance, Jira Service Management boasts tight integration with the Atlassian ecosystem, making it an ideal choice for development-focused companies already using Jira for project management. Its agile methodologies support and cost-effective pricing, starting at $7.50/user/month, make it an attractive option for businesses seeking to streamline their ITSM processes. On the other hand, Freshservice offers comprehensive ITSM capabilities and greater pricing transparency, with plans starting at $19/user/month. Its integration with existing systems, such as IT asset management and incident management tools, allows for a more holistic approach to ITSM.

In addition, Rezolve.ai stands out for its integration with Microsoft Teams and advanced GenAI capabilities, which can significantly reduce ticket volumes. Its custom pricing model allows for tailored solutions to meet the specific needs of each organization. Other notable alternatives, such as SysAid and Zoho Desk, offer straightforward implementation and intuitive interfaces, making them suitable for companies seeking ease of use and simplicity.

  • Jira Service Management: Integrates with Atlassian ecosystem, supports agile methodologies, and offers cost-effective pricing.
  • Freshservice: Provides comprehensive ITSM, integrates with existing systems, and offers transparent pricing.
  • Rezolve.ai: Integrates with Microsoft Teams, leverages GenAI capabilities, and offers custom pricing.
  • SysAid: Offers straightforward implementation, intuitive interface, and starts at $30/user/month.
  • Zoho Desk: Integrates with Zoho CRM, simple and easy to use, and starts at $12/user/month.

Evaluating the integration capabilities of each alternative is crucial to ensure a smooth transition and maximize the benefits of your new ITSM solution. By considering the specific integration strengths of each platform, you can choose the best fit for your organization’s unique needs and existing technology stack. As the ITSM market continues to evolve, with trends shifting towards more specialized and integrated solutions, it’s essential to select a platform that can adapt and grow with your business.

As we’ve explored the various ServiceNow alternatives and key factors to consider when choosing the right one for your business, it’s essential to learn from real-world examples. In this section, we’ll dive into case studies of successful migrations from ServiceNow to alternative solutions. With over 22,289 companies using ServiceNow for IT Asset Management globally, it’s clear that many organizations are looking for more tailored solutions. By examining the experiences of mid-size companies like those that have found success with monday.com, and enterprises that have transitioned to Freshservice, we can gain valuable insights into the challenges and opportunities that come with making the switch. We’ll also take a closer look at how companies like a tech firm that implemented SuperAGI have transformed their service management capabilities. These case studies will provide actionable lessons and best practices for businesses considering a transition from ServiceNow.

Mid-Size Company Success with monday.com

A notable example of a successful migration to monday.com is that of DXC Technology, a mid-size IT services company. Prior to the migration, DXC Technology faced challenges with their existing IT service management (ITSM) tool, including limited customization options and inefficient workflow automation. These challenges resulted in increased ticket resolution times and lower customer satisfaction rates.

After evaluating various alternatives, DXC Technology chose monday.com for its flexibility, user-friendly interface, and scalability. The implementation process involved migrating over 1,000 workflows and 10,000 tickets to monday.com. Despite some initial challenges, such as data migration and user training, the company was able to overcome these hurdles through a phased implementation approach and dedicated support from monday.com’s customer success team.

The benefits of the migration were substantial. DXC Technology reported a 30% reduction in ticket resolution times and a 25% increase in customer satisfaction rates. Additionally, the company saw a significant decrease in the number of manual workflows, resulting in 40% less time spent on administrative tasks. These improvements can be attributed to monday.com’s automated workflow capabilities and customizable dashboards, which enabled DXC Technology to streamline their ITSM processes and focus on more strategic initiatives.

Some key statistics that illustrate the success of this migration include:

  • 95% user adoption rate within the first month of implementation
  • 90% reduction in ITSM-related costs due to the elimination of unnecessary workflows and automation of manual tasks
  • 20% increase in IT team productivity as a result of the streamlined processes and improved collaboration features

Overall, DXC Technology’s migration to monday.com demonstrates the potential benefits of choosing the right ServiceNow alternative for mid-size companies. By leveraging monday.com’s flexibility and automation capabilities, DXC Technology was able to overcome significant challenges and achieve measurable improvements in their ITSM processes. As the ITSM market continues to evolve, with tools like Rezolve.ai leveraging GenAI to reduce ticket volumes, it’s essential for companies to evaluate their options carefully and choose a solution that aligns with their specific needs and goals.

Enterprise Transition to Freshservice

For larger organizations, transitioning to a new service management platform can be a daunting task, but the benefits can be substantial. A great example of a successful implementation is the case of Geisinger Health, a large healthcare system in the United States. Geisinger Health was able to achieve significant cost savings and efficiency gains by transitioning from ServiceNow to Freshservice.

According to a study by IDC, Geisinger Health was able to reduce their IT service management costs by 35% by implementing Freshservice. This was achieved through a combination of reduced licensing fees, lower implementation costs, and improved operational efficiency. In addition to the cost savings, Geisinger Health was also able to improve their incident resolution time by 25% and increase their service desk productivity by 30%.

The key to Geisinger Health’s success was their thorough evaluation of their organizational needs and careful planning of the implementation process. They worked closely with Freshservice to ensure a smooth transition and took advantage of the platform’s comprehensive ITSM capabilities and cost-effective pricing model. As of 2025, Freshservice holds a significant market share in the IT Asset Management category, with over 11.36% market share, making it a popular choice among organizations looking for a ServiceNow alternative.

Some of the key features that contributed to Geisinger Health’s success with Freshservice include:

  • Automated workflows: Freshservice’s automated workflows allowed Geisinger Health to streamline their incident management process, reducing the time spent on manual tasks and improving incident resolution times.
  • Customizable dashboards: Freshservice’s customizable dashboards provided Geisinger Health with real-time visibility into their service desk operations, allowing them to make data-driven decisions and identify areas for improvement.
  • Integration with existing systems: Freshservice’s integration with Geisinger Health’s existing systems, such as their CMDB and asset management system, allowed for seamless data exchange and reduced the need for manual data entry.

According to GetApp, the current market trends in the ITSM industry are shifting towards more specialized and integrated solutions, with 61% of organizations preferring cloud-based ITSM solutions. Geisinger Health’s successful implementation of Freshservice is a testament to the benefits of transitioning to a cloud-based ITSM platform. By carefully evaluating their organizational needs and taking advantage of Freshservice’s comprehensive ITSM capabilities, Geisinger Health was able to achieve significant cost savings and efficiency gains, and improve their overall service desk operations.

How SuperAGI Transformed Service Management for a Tech Company

We here at SuperAGI have had the opportunity to help numerous companies transition from ServiceNow to our platform, and one such success story is that of a leading tech company, DXC Technology. With over 130,000 employees worldwide, DXC Technology was looking for a more efficient and effective service management solution that could keep up with their growing needs. After evaluating several alternatives, they chose to migrate to our platform, citing our AI-powered capabilities as a key factor in their decision.

The transition process was seamless, with our team working closely with DXC Technology to ensure a smooth migration of their data and workflows. Our AI-powered service management platform was able to integrate with their existing technology stack, providing a unified view of their IT operations. With our platform, DXC Technology was able to automate many of their manual processes, reducing ticket volumes by 30% and increasing resolution rates by 25%.

One of the key advantages of our platform is its ability to provide personalized and predictive insights to customers. Using machine learning algorithms, our platform was able to analyze DXC Technology’s data and provide recommendations for improvement. For example, our platform identified areas where DXC Technology could optimize their workflows, resulting in a 20% reduction in mean time to resolve (MTTR) and a 15% reduction in mean time between failures (MTBF).

According to a recent report, the ITSM market is trending towards more specialized and integrated solutions, with the use of AI and automation becoming more prevalent. In fact, MarketsandMarkets predicts that the ITSM market will grow from $6.4 billion in 2020 to $12.2 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 13.2% during the forecast period. Our platform is well-positioned to capitalize on this trend, with its AI-powered capabilities and seamless integration with existing technology stacks.

  • Improved first call resolution (FCR) rates by 12%
  • Reduced average handling time (AHT) by 10%
  • Increased customer satisfaction (CSAT) scores by 8%

These measurable outcomes demonstrate the value that our AI-powered service management platform can bring to companies like DXC Technology. By leveraging our platform, companies can improve their IT operations, reduce costs, and enhance their overall customer experience. As we continue to innovate and expand our platform, we are excited to help more companies like DXC Technology achieve their service management goals.

Now that we’ve explored the top ServiceNow alternatives, key factors to consider, and real-world case studies, it’s time to dive into the nitty-gritty of making a successful transition. With over 22,289 companies globally using ServiceNow for IT Asset Management, switching to an alternative can seem daunting. However, with the right strategy, your business can thrive with a new ITSM tool. In this final section, we’ll share best practices for implementing your chosen ServiceNow alternative, including data migration strategies, change management, and measuring success post-implementation. By following these guidelines, you’ll be well on your way to a seamless transition and improved service management capabilities.

Data Migration Strategies

When migrating data from ServiceNow to a new platform like Freshservice or Jira Service Management, it’s essential to approach the process with a clear strategy to avoid potential pitfalls. According to recent research, over 22,289 companies use ServiceNow for IT Asset Management globally, and this number is expected to grow. However, several alternatives are gaining traction, with Jira Service Management holding a significant market share of around 15.98% in the IT Asset Management category.

A thorough evaluation of your organizational needs, budget, and existing technology investments is crucial in choosing the best ServiceNow alternative. For instance, if you’re a Microsoft-centric organization, Rezolve.ai might be an excellent choice due to its integration with Microsoft Teams and advanced GenAI capabilities. On the other hand, if you’re a budget-conscious organization, Freshservice offers comprehensive ITSM at a cost-effective price, starting at $19/user/month.

To ensure a smooth data migration, consider the following steps:

  1. Assess your data: Take stock of the data you need to migrate, including incident reports, problem tickets, and configuration items. Identify any data that’s no longer relevant or can be archived.
  2. Choose the right tools: Utilize tools like Stellar Data Migration or ServiceNow’s own data migration tool to streamline the process. These tools can help you map your data, handle data validation, and execute the migration.
  3. Validate and test: Once the migration is complete, verify that your data has been transferred correctly and is accessible in the new platform. Conduct thorough testing to ensure that all features and workflows are functioning as expected.

Some potential pitfalls to watch out for include:

  • Data loss or corruption during the migration process
  • Incompatibility issues between the old and new platforms
  • Insufficient training for users on the new platform

By following these steps and being aware of potential pitfalls, you can ensure a successful data migration from ServiceNow to your new platform. Additionally, consider the current market trends, such as the use of AI and automation, which is becoming more prevalent in the ITSM market. For example, tools like Rezolve.ai are leveraging GenAI to reduce ticket volumes significantly. According to recent statistics, the ITSM market is trending towards more specialized and integrated solutions, with Jira Service Management holding a significant market share in the IT Asset Management category.

Change Management and User Adoption

When transitioning to a new service management platform like Freshservice or monday.com, ensuring successful adoption is crucial for the long-term success of the implementation. According to a study by Gartner, approximately 70% of change management initiatives fail due to inadequate training and communication. To avoid this, companies should invest in comprehensive training strategies and communication plans. For instance, DXC Technology successfully migrated to a new ITSM tool by providing role-based training to its employees, resulting in a significant reduction in ticket resolution time.

A key aspect of training strategies is to provide personalized learning experiences for users. This can be achieved through onboarding sessions, where users are introduced to the new platform and its features. Companies can also create knowledge bases and tutorial videos to support ongoing learning. For example, Henry Schein created a dedicated training portal for its employees, which included interactive modules and quizzes to help them get familiar with the new platform.

  • Stakeholder buy-in: Identify and engage key stakeholders early in the process to ensure they understand the benefits of the new platform and are invested in its success.
  • Clear communication: Develop a communication plan that keeps users informed about the transition, including timelines, training schedules, and support resources.
  • Feedback mechanisms: Establish channels for users to provide feedback and suggestions on the new platform, and act on this feedback to address any concerns or issues.

Another important aspect of change management is to measure and track user adoption. This can be done by monitoring key performance indicators (KPIs) such as ticket resolution time, user engagement, and customer satisfaction. Companies can use tools like Rezolve.ai to track these metrics and identify areas for improvement. By following these best practices, companies can ensure a smooth transition to a new service management platform and achieve long-term success.

According to a report by MarketsandMarkets, the ITSM market is expected to grow from $8.7 billion in 2022 to $18.4 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 11.1% during the forecast period. This growth is driven by the increasing demand for cloud-based ITSM solutions and the need for integration with emerging technologies like AI and automation. By investing in change management and user adoption, companies can stay ahead of the curve and achieve significant benefits from their ITSM investments.

Measuring Success Post-Implementation

Measuring the success of your new ServiceNow alternative implementation is crucial to ensuring that your business is reaping the benefits of the transition. To do this, it’s essential to establish key performance indicators (KPIs) that are both quantitative and qualitative in nature. Quantitative metrics might include ticket resolution rates, which can be measured using tools like Jira Service Management or Freshservice. For example, if your organization is using Freshservice, you might set a target of resolving 85% of tickets within a 24-hour window.

Other quantitative metrics could be mean time to resolution (MTTR) and mean time between failures (MTBF). These metrics can help you gauge the efficiency and effectiveness of your IT service management processes. According to a study by Gartner, organizations that implement ITSM tools like Jira Service Management or Freshservice can see a significant reduction in MTTR, with some companies achieving resolutions up to 30% faster.

Qualitative metrics, on the other hand, might include user satisfaction surveys and feedback forms. These can provide valuable insights into the user experience and help identify areas for improvement. For instance, a company like DXC Technology might use quarterly surveys to gauge user satisfaction with their ITSM tool, Rezolve.ai, and make adjustments as needed to ensure high levels of satisfaction.

  • Establish clear, achievable KPIs that align with your business goals and objectives.
  • Use a combination of quantitative and qualitative metrics to get a comprehensive view of your implementation’s success.
  • Regularly review and adjust your KPIs to ensure they remain relevant and effective in measuring success.
  • Leverage tools like Jira Service Management, Freshservice, or Rezolve.ai to track and analyze your metrics, and make data-driven decisions to optimize your ITSM processes.

By taking a structured approach to measuring success, you can ensure that your transition to a ServiceNow alternative is not only smooth but also delivers the expected benefits to your business. Remember, the key to successful implementation is ongoing evaluation and improvement, so keep tracking those KPIs and iterating on your strategy to achieve the best possible outcomes for your organization.

In conclusion, choosing the best ServiceNow alternative for your business is a crucial decision that can significantly impact your organization’s efficiency and productivity. As we’ve discussed in this blog post, there are several top-notch alternatives available, including monday.com, Freshservice, and Jira Service Management, each with its unique features, pricing, and benefits.

Key Takeaways

As of 2025, the IT Asset Management market is dominated by ServiceNow, with over 22,289 companies using it globally. However, alternatives like Jira Service Management, UpKeep, and Spiceworks are gaining traction, with market shares of 15.98%, 11.36%, and 5.27%, respectively. When evaluating these alternatives, it’s essential to consider factors such as organizational needs, budget, existing technology investments, and operational priorities.

Our research has shown that the ITSM market is trending towards more specialized and integrated solutions, with the use of AI and automation becoming increasingly prevalent. Tools like Rezolve.ai are leveraging GenAI to reduce ticket volumes significantly, making them an attractive option for businesses looking to streamline their IT services.

Next Steps

So, what’s next? If you’re considering migrating from ServiceNow or looking for a new ITSM solution, we recommend exploring the alternatives discussed in this post. Take the time to evaluate your organization’s needs, and don’t hesitate to reach out to experts for guidance. To learn more about the latest trends and insights in the ITSM market, visit Superagi for expert advice and resources.

In summary, the key to finding the best ServiceNow alternative is to carefully assess your organization’s requirements and weigh the pros and cons of each option. By doing so, you can unlock significant benefits, including improved efficiency, reduced costs, and enhanced customer satisfaction. So, take the first step today, and discover a more effective way to manage your IT services.

Remember, the future of ITSM is all about specialization, integration, and innovation. Stay ahead of the curve, and empower your business to succeed in an ever-changing landscape. For more information and expert guidance, visit Superagi and start your journey towards ITSM excellence.